Contact us
Talk to Elena. Or a human. Your choice.
Elena answers mortgage questions 24/7. When you're ready for a person, our UK-qualified brokers call or WhatsApp within minutes — no forms, no fees, no obligation.
Reach us
Four ways to get answers.
Fastest for quick questions · 4-min avg reply
+44 7700 900 123
Phone
Mon–Fri 8am–8pm · Sat 9am–5pm
0800 090 0000
For document sharing and complex cases
hello@mortgage.ai
Book a callback
A UK broker will call you when it suits you.
Talk to a human
Get a free callback from a mortgage adviser
Prefer to chat? Elena will brief a qualified UK broker with your answers. No fees, no obligation.
FAQ
Questions, answered.
Can't find your answer?
Elena, our AI mortgage expert, can answer it in seconds — or book you a free callback with a human broker.
How quickly will someone respond?
Elena, our AI mortgage expert, replies instantly 24/7. A human broker callback is booked within business hours — typically under 30 minutes Monday–Friday 8am–8pm, Saturday 9am–5pm. WhatsApp responses average 4 minutes.
Can I get advice outside office hours?
Yes — Elena is available 24/7 to model your borrowing, compare rates and pre-check eligibility. Human broker callbacks are scheduled for the next business slot you choose.
Do I need any documents to start?
No. Elena only needs rough numbers — income, deposit, target price — to give you an eligibility score. Documents (payslips, ID, bank statements) are only needed once you're ready to apply to a lender.
Where are you based?
Mortgage.ai's brokers are based across the UK, with our head office in London. We serve customers across England, Wales, Scotland and Northern Ireland — everything is handled remotely by phone, WhatsApp or video.